Responsible gambling

Responsible Gaming at Mindil Beach Casino Resort

At Mindil Beach Casino Resort, we are committed to responsible gaming practices that promote a healthy and enjoyable experience for all our players. We believe it is essential to provide our guests with the necessary tools and support to make informed decisions about their gaming habits.

Self-Exclusion

We offer self-exclusion options for those who feel they need a break from gaming or require assistance managing their play. This can be done through our website, at one of our customer service desks, or by contacting us directly. Our trained staff will work with you to establish an exclusion period that suits your needs.

Deposit Limits

Set limits on how much money you can deposit into your account. This feature allows you to control your spending and avoid accumulating debt.

Time-Outs

Take a break from gaming for a set period of time. This option is available online or at our customer service desks, and we will ensure that all necessary measures are taken to prevent access during this time.

Reality Checks

We offer reality checks on our slot machines to help you keep track of how long you've been playing and the amount of money you're spending. These checks can be set up in advance or adjusted at any time.

Links to Support Organizations

We understand that responsible gaming is not just about preventing problem gambling, but also providing support for those who may need it. We are committed to providing links and resources for our guests to access confidential counseling and financial advice.

Our website contains information on the following organizations:

• Gambling Help services
• Lifeline Australia
• Beyond Blue

These organizations offer 24/7 support and can be reached through their respective websites or phone numbers.

Responsible Gaming Tools

We are committed to providing a range of tools to help our guests manage their gaming habits. These include:

• Configurable deposit, loss, and wagering limits
• Reality check session reminders
• Cooling-off time-outs

These features are designed to give you control over your gaming experience and prevent excessive or problematic behavior.

Staff Training

Our staff undergo regular training on responsible gaming practices to ensure that they can identify and support guests who may be struggling with problem gambling. We take pride in providing a safe and supportive environment for all our players.

If you feel that you need help managing your gaming habits, please do not hesitate to reach out to us. Our trained staff are here to support you every step of the way.